Job Title: Cash Management - Team Lead, Client & Transaction Services (Middle Office)
Location: London, UK
Department: Middle Office - Client & Transaction Services
Employment Type: Permanent
Work Pattern: Full-Time

Overview:

The key purpose of this role is to lead Cash Management vertical within Client & Transaction Services (CTS) and directly support cash management customers with onboarding, day to day transactions, queries, complaints, managing service levels and provide full support of Cash Management Digital Transformation.

This includes support for implementing and driving the Lean led transformation of CTS in line with CTS Strategy to ensure an excellent service delivered consistently to the internal and external customers of Wholesale Banking.

The role involves close collaboration with customers, other verticals in CTS, ABCIB and Group project teams, Relationship Managers in Wholesale Banking, Cash Management product teams, and teams from other areas of the bank such as Operations, Credit, Legal, Compliance etc.

The role also includes ensuring that regulatory requirements such as the Financial Services Compensation Scheme (“FSCS”) and its French equivalent, the FGDR etc are adhered to.

What You Will Be Doing:

• The role holder will lead the Cash Management team within CTS driving the day-to-day post sale Cash Management customer support. 
• This includes ensuring that the team efficiently manages the facilitation, tracking, and reporting of all aspects involved in the onboarding process, including initial assessments, KYC client outreach, regulatory, legal, tax, credit and oversight of operational setup of new Cash Management products. 
• The role holder will work closely with the other members of the wider CTS team, Relationship Managers, Product Experts, Head of Cash Management, Operations, Treasury, Legal, Compliance, Business Financial Crime and various other stakeholders across the Bank ABC Group network, in order to service the client’s day to day needs. 
• Improving efficiency of our processes is a key aim of this role. Therefore, the role holder should have a continuous improvement mindset and able to continuously assess end-to-end processes and drive change to make these as effective, efficient and consistent as possible using improvement methodologies like Lean Six Sigma.
• To support the provision of a great service to customers and the ongoing improvement of that service, the role holder will monitor relevant service levels and takes necessary actions as and when required ensuring that regulatory requirements such as the Financial Services Compensation Scheme (“FSCS”) and its French equivalent, the FGDR etc are adhered to. 
• Where structured / more complex cash management products are to be offered to customers, the role holder will support the structuring and execution of the deals. 
• The role holder will also educate clients on how to make the best use of the products and tools available to them.
  
• The role holder will lead the CTS initiative of data driven decision making thus leads and drives the development and implementation of standardized, insightful and effective management information (MI) across CTS verticals and provide ad hoc MI to the Head of CTS as and when requested. 
• The role holder will be the key contact for matters related to Audit, Risk and Compliance within CTS and ensures wider CTS team would provide responses within the given timelines. 
• The role holder also will lead the Wholesale Banking people development and training initiative the “Knowledge Navigator” therefore, must possess the ability and experience of conducting training programmes and passion for developing people. 
• Significant hands-on project management experience is essential as the role holder will act as the key coordinator for the projects CTS is involved.
• Excellent understanding of the UK banking regulations including customer complaints management is essential as the role holder will be supporting the ABCIB Complaints officer in capturing, analyzing, finding the root causes, ensuring the controls are in place to avoid recurrence and respond within the defined timeframes.
  
• This role’s deliverables will be dynamic in nature where the role holder will have to take on additional responsibilities as per the Business/ Strategic priorities defined time to time. 
• This role therefore, requires an individual who has a high level of intellectual capacity, drive to constantly improve, and capable of managing multiple deliverables and is comfortable operating in a change environment. 
• This is a ‘stretch role’ that will involve activities with a high degree of visibility, thus a high degree of confidence and the ability to articulate the issues and solutions will be essential. 
• Furthermore, the role may require business travel across the Group. 
• It is a key requirement of this role to model Client-centric, Collaborative and Consistent behaviors. The role holder must exhibit these behaviors at all times.

Candidate Specification:

• Excellent communication and interpersonal skills, problem solving skills, highly analytical, delivery focused, intellectual curiosity, ability to communicate/ present at all levels of the organization internally and externally, highly organized and attentive to detail.
• Evidence of solid intellectual capacity, lateral thinker and pragmatic application.
• Strong sense of accountability
• Commercial acumen and pro-active with the ability and willingness to take the initiative.
• Cultural agility, ability to multitask with a strong execution and delivery focus
• Team player who brings a sense of positive energy and the ability to influence, inspire and motivate stakeholder groups across the organization.
• Strong understanding of Cash Management products, and the end-to-end processes involved in delivering those products to the Bank’s clients.
• Excellent understanding of UK regulatory framework.
• Excellent understanding of Operational Risk.
• Superior understanding of project management.
• Strong understanding of change management, people management and performance management.
• Excellent understanding of processes and streamlining thereof and problem-solving methodologies (i.e. Lean Six Sigma)
• Excellent computer skills with capability to use spreadsheets, graphic and presentation packages to review and create professional materials. 

Minimum of 10 years Banking Experience in UK with at least 5 years in a mid managerial position. 

Must have hands on experience in managing projects, training & developing people, performance management and continuous improvement methodologies like Lean Six Sigma. 

Thorough knowledge and experience in dealing with the UK banking regulatory requirements is essential.

Strong payments experience – BACS, Chaps, Faster Payments, SEPA, Target2, SWIFT and technical knowledge through European clearing schemes and systems as well as online banking channels.

Good experience in designing training programmes and training and developing people.

Equal Employment Opportunity

Bank ABC is committed to the principles of equal employment opportunity for all employees and applicants and, in accordance with applicable laws, does not discriminate on the basis of sex, gender identity, gender expression, race, color, religion, national origin, ancestry, age, marital status, disability, medical condition, sexual orientation, or on any other basis prohibited by law.

We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment lead on: michael.williams@bank-abc.com